We're listening.
As with any business, there is an element of risk involved. Just because a business works for one person, does not always mean it will work for someone else. At American Business Systems, we are working harder every day to assure that our licensees have the best training and tools available to them. That being said, you can not please 100% of the people 100% of the time (to paraphrase Mr. Lincoln).
The Good.
Dear Patrick,
Thank you very much for providing us with the opportunity into the medical billing world! As I mentioned over the phone, we have 8 medical providers as of today and that includes: chiropractors, physical therapists,occupational therapists, dermatologists, general practice physicians. We are in the process of signing 5 more contracts with larger practices. Additionally, today we signed up our first account with MoneyQuest. While individual strife for success is important, Ari and I, truly believe that it is the "tool-box" you provided us with that makes it happen. As of now, 2 months after the training in Dallas, we processed over $840,000 in billing. Once again, without you and your inspirational books we would not be there today! Thank you!
Regards,
Benjamin Iskhakov
Managing Partner
Manhattan Billing & Collection, Inc.
Thank you very much for providing us with the opportunity into the medical billing world! As I mentioned over the phone, we have 8 medical providers as of today and that includes: chiropractors, physical therapists,occupational therapists, dermatologists, general practice physicians. We are in the process of signing 5 more contracts with larger practices. Additionally, today we signed up our first account with MoneyQuest. While individual strife for success is important, Ari and I, truly believe that it is the "tool-box" you provided us with that makes it happen. As of now, 2 months after the training in Dallas, we processed over $840,000 in billing. Once again, without you and your inspirational books we would not be there today! Thank you!
Regards,
Benjamin Iskhakov
Managing Partner
Manhattan Billing & Collection, Inc.
The Bad.
We work hard to make our licensees feel like the have a voice. Sometimes, people slip through the cracks and go elsewhere to vent. Some people though, have never been licensees, never been through our training but have made some pretty serious allegations and false statements about us. The biggest beef has been the clearinghouse fees, and we have addressed that by negotiating better pricing for our licensees.
We have joined the RipOffReport's Consumer Protection Program in an effort to help address issues that people are having. You'll see by clicking the link below that they have done an investigation on American Business Systems, and consider us 100% Safe and recommended.
Here are most of the negatives that you'll find, and you'll see on each site that we have commented and done our best to first acknowledge mistakes, and what we have done to fix them as well as other improvements that have been done:
http://www.ripoffreport.com/Work-at-Home-Business/A-B-S-MEDICAL-BILLIN/a-b-s-medical-billing-franchi-6c254.htm
http://www.homebusinessprivate-eye.com/reviews/ab-systems-llc/
http://dihasstories.wordpress.com/2007/11/16/american-billing-systems/
What they say:
Comments indicate that the fees charged to licensees to use some of the services are "outrageous" and only benefit ABS. Also that licensees are "tied" to the vendors we use.
What we say:
The best part about a business opportunity (vs a Franchise) is that you are NOT tied to vendors/products/services in any way. If you want to add services ABS doesn't offer, go for it. If you are not comfortable offering some of the solutions for doctors that are available to you, don't. It's that simple.
Up until mid 2009, we were using a vendor for claims filing that charged a $250 set up fee and .75 per claim without a cap. Licensees were able to charge doctors $1000 - $2000 set up on average and an average of 6%-9% per claim, so there was a decent profit margin for them. Licensees who had providers with very high claim volume however, were not quite happy with the .75 per claim fee. To solve this frustration, we partnered with a new vendor late 2009 and they also charge .75 per claim with a monthly cap of $250.
Problem solved.
Up until mid 2009, we were using a vendor for claims filing that charged a $250 set up fee and .75 per claim without a cap. Licensees were able to charge doctors $1000 - $2000 set up on average and an average of 6%-9% per claim, so there was a decent profit margin for them. Licensees who had providers with very high claim volume however, were not quite happy with the .75 per claim fee. To solve this frustration, we partnered with a new vendor late 2009 and they also charge .75 per claim with a monthly cap of $250.
Problem solved.
What they say:
The marketing materials are out dated, and contain false information.
What we say:
Simply not true. All the facts and figures given on our materials have been confirmed by 3rd party resources, and our licensees who use them! We are in the process of giving our materials a new "look" as well.
What they say:
ABS Support is lacking.
What we say:
We have listened to the requests of our licensees and made improvements in this area. Things we have done to improve support include adding a live answer 800#, adding more support staff, email response is now less than 4 hours on average. We are also working on a support ticket system, licensee forum, searchable knowedgebase and more.
